Logistics is bought on coverage and kept on reliability. The promise made at booking is recorded, so the record afterwards is arithmetic rather than opinion.
Everyone covers everywhere until you need a delivery into a specific market, at which point it is subcontracted to someone you did not choose.
Providers list their public sites and coverage areas, so a search from a lane's origin returns partners ordered by real distance to it.
Supplier directoryCarriers report their own performance against their own definition of on time, which is not a number you can compare.
The delivery date a provider commits to at acceptance is recorded and cannot be edited afterwards. Performance is measured against that date, and the count travels with the percentage.
Delivery scorecardsCharges nobody quoted turn up at settlement, and disputing them costs more than paying them.
Invoices are matched against the booking and what was actually received. A variance holds payment for a decision instead of passing quietly.
Payments